Refund policy
Returns
Totter + Tumble want you to be 100% happy with your purchase so we offer all customers a no-questions-asked money back guarantee. If you are reading this because you are unsure about which playmat design would suit your interiors best, take a look at our Design Guide which should help when you are choosing the perfect design for your home style. We also highly recommend our Swatch Service so you can get hands on with the quality of our playmats and check the tones in your home.
As stated in the Terms & Conditions at purchase, the only conditions applying to returns are as follows:
1. All returns must be unused and in their original condition (including all original, inner and outer protective packaging intact and as it arrived to you) - a baby might use it after all.
2. You must complete your return within 30 days of the date of your order and you are responsible for arranging the return and all related costs.
Our playmats are oversized and heavy. If you want to find out of the cost of a possible return before ordering, our warehouse is based in the Netherlands.
Please note that you must inform us of any imperfections on the playmat within 7 days of receiving it.
3. The original shipping costs and handling fees are not refunded.
4. Sale items and Gift Vouchers are not be eligible for return.
HOW TO RETURN YOUR PLAYMAT
Please follow the steps below if you would like us to arrange a drop-to-DPD returns label for you. Costs per playmat and by country can be found below, and will deducted from your final refund. If you would prefer to arrange the return yourself, please email us at support@totterandtumble.eu
How to request a return with a prepaid label:
1. Log Into your customer account here with the email you purchased with. If you are returning a gifted play mat, please email us to arrange the return.
2. A verification code will be sent to that email address
3. If your order has more than one item, please select the item(s) for return
4. Click "Return Request"
5. Our team will approve the returns request and email you the label within 3-7 working days
6. Drop your parcel at your local DPD drop point
7. Once received, we expect to process returns within 5 working days.
| Cost per playmat return | Mainland country of return* |
| €15 | Netherlands, Belgium, Germany, Luxembourg |
| €30 | Ireland, France, Austria, Czech Republic, Denmark, Poland, Slovakia |
| €35 | Spain, Italy, Slovenia, Estonia, Hungary, Latvia, Lithuania, Romania |
| €40 | Bulgaria, Croatia, Finland*, Greece, Portugal, Sweden |
*These are for prepaid returns using a drop-off service to DPD. If you would like to arrange your own return, please email us at support@totterandtumble.eu
Please note: Unfortunately, our prepaid labels from Ireland + Finland are temporarily unavailable. Please email us at support@totterandtumble.eu so that we can provide you with the returns address and further information.
If you wish to return your swatches, please view our returns page here and return within 30 days.
Refunds will be processed within 7 days of receiving your returned playmat, when you will receive a Refund Confirmation by email. Please note, it may take a few days to arrive in your account depending on who you bank with.
Our Delivery Policy and Returns Policy forms part of our Terms and Conditions accepted at purchase.